Frequently asked questions

Can I get help from an employee with loading?
You can ask for an employee’s help in loading and unloading your Box. Note: all items must be ready on the ground floor. Our employees are not trained removal workers and are therefore only allowed to help with the actual loading. This service is only possible if the Box can be taken back immediately. We allow up to 30 minutes per Box for loading a Medium or Large Box. You will be charged €14.70 (incl. VAT) per Box (30 minutes per Box) for loading and unloading. If this standard time is exceeded, extra time will be charged for at a rate of €23.97 (incl. VAT) for each completed or started half hour period. Any waiting time will be charged for at the same rate.