1. Data controller
N.V. Box@Home, Winketkaai 25 / 602, 2800 Mechelen, BTW BE 0661.687.181 (hereinafter “Box@Home”) (correspondence address: Box@Home, Steenhoevestraat 6, 2800 Mechelen), is responsible for the processing of your personal data. Box@Home operates in compliance with, inter alia, Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (“GDPR”), and the Law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.
You can contact us by letter at the above correspondence address, on the phone number 015/28.40.65, or at the email address: firstname.lastname@example.org.
2. Personal data that we collect
You may provide us with your personal data when you contact us, during the registration or ordering process on the website, during the performance of the agreement, or when you use our social media pages, for example. In certain cases, we may also receive your personal data from parties you have a relationship with (e.g. your employer), affiliated companies, or third parties (e.g. data suppliers for direct marketing purposes or to obtain assurance about the accuracy of our data).
3. Purposes of processing
Your personal data may be processed, among other things:
- to be able to supply you with Box@Home products or services and ensure the proper functioning of Box@Home;
- to respond to your questions or requests;
- to provide information or send emails with offers that may interest you;
- in the context of customer and dispute management;
- with a view to market research and the development of new services and activities;
- to ensure the security of the website, to compile statistics or perform analyses with regard to the use of our website, and to maintain the optimal quality of the content of our website and social media pages;
- to combat fraud and data breaches;
- to comply with legal obligations or to respond to requests from competent authorities;
These processing operations are based, among other things, on (i) your consent, (ii) the preparation, performance or termination of a contract, (iii) legal or regulatory provisions to which we are subject, and/or (iv) our legitimate interests (such as certain forms of customer management, ensuring a secure website, etc.).
Your personal data will be kept for as long as is necessary to achieve the intended purpose, as long as we are legally obliged to keep it or as long as we need it in the context of a legal claim.
4. Communication to third parties
Box@Home may share your personal data with any legal successors and other entities within the group and with certain of our contractual partners, for example to ensure the correct follow-up of your registration, order or request, or to make the services offered by us possible. If Box@Home passes on your personal data to other companies, this will only be done on the basis of your prior consent, unless we are legally obliged to do so or we can claim a legitimate interest (e.g. transfer to legal service providers in the event of a dispute). If your personal data is passed on to companies outside the European Economic Area, this will only be done on the basis of adequacy decisions or appropriate safeguards.
5. Your rights
You have the right to inspect your personal data, the right to correct and delete this data, and the right to restrict the processing of your personal data. You also have the right to data portability and the right to object to a processing operation involving your personal data. However, Box@Home wishes to point out that the exercise of these rights is subject to certain legal conditions.
If the processing of your data is based on your consent, you may withdraw this consent at any time.
You also have the right to object at any time to the processing of your personal data for direct marketing purposes.
For complaints relating to the processing of your personal data, you can also contact the Data Protection Authority (www.gegevensbeschermingsautoriteit.be) at any time.
6. Security and confidentiality
Box@Home has developed suitable security measures of a technical and organisational nature to prevent the destruction, loss, falsification or modification of, unauthorised access to or inadvertent disclosure to third parties of personal data and any other unauthorised processing of such data.
- Cookie settings in Internet Explorer
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Safari
You will find more information below about the different purposes for which cookies are used on our website.
Cookies for the proper functioning of the websiteThese cookies are necessary for our website to work properly and to provide access to our services. They help us to ensure the security of the website, to remember your preferences (e.g. language preference) and to allow you to use the website (e.g. remembering the contents of the shopping trolley). These cookies are therefore always placed.
Analytical cookiesThese cookies are used to analyse the behaviour of website visitors on the basis of statistical data. This helps us to improve the functioning of our website, understand what is of interest to our visitors and measure how effective the content of our website is. Box@Home uses Google Analytics (for more information, see: https://www.google.com/intl/nl/policies/privacy/partners/) and Sitecore Engagement Analytics for this.
Advertising cookiesAdvertising cookies allow us to track your Internet behaviour on our website and elsewhere and to adapt advertisements to your interests. Use is also made in this context of third parties, namely Facebook (to deliver a range of advertising products, such as real-time bidding from third-party advertisers) and Google AdWords (to re-engage visitors who may become customers based on their online behaviour on the various websites).