The delivery will be by arrangement with you and at the latest during the day you have chosen on the website.

If you want a specific time, you will need to discuss this with Box@Home. Our transport charges are based on the most efficient delivery schedule.

In consultation with our employees, the Box can be delivered on a trailer with a number plate. The trailer can then be put in a parking space. This does not apply to our XL, 2XL and 3XL Boxes.
If you live on a street where the parking spaces are paying, or in a blue zone, you are responsible for the necessary parking tickets or for displaying and updating the disc. Any costs (fines) must be paid by you.
Some cities or municipalities also allow containers to be placed on the street. You must request permission for this from your city or municipality in advance. The city/municipal officials will let you know what the rules are and whether your request has been approved.

Yes, we ask you to be present during both delivery and collection. This ensures that the Boxes are placed in the desired location and enables us to give you information and tips. The necessary procedures, such as checking how the items have been stacked, can be completed at the time of collection, and the Box can be closed and sealed in your presence.

Our Boxes have a maximum carrying capacity of:
Small Box: 400kg
Medium and Large Boxes: 750kg
XL Box: 1000kg
2XL Box: 1500kg
3XL Box: 2000kg

If you indicate when entering the delivery details that Box@Home can take the Boxes away immediately after loading (the immediate loading option), our driver will remain on site until the Box(es) is/are filled. The first half hour of waiting is always free. The driver can of course give you a hand with loading. Note: all items must be ready (and properly packaged where applicable) for easy loading.

If you indicate when entering the delivery details that Box@Home can take the Boxes away immediately after loading (the immediate loading option), our driver will remain on site until the Box(es) is/are filled. The first half hour of waiting is always free. The driver can of course give you a hand with loading. Note: all items must be ready (and properly packaged where applicable) for easy loading. To enable us to serve all our customers punctually, it is important for you to indicate the required loading time accurately. If we do need to be present for longer than expected, this extra time will be charged for at a rate of €28.44 (incl. Vat) for each completed or started half hour period. We know from experience how long it takes on average to load a Box, provided some preparations are made. M/L: 30 mins (free) XL: 1 hr 2XL: 1.5 hrs 3XL: 2.5 hrs

Absolutely. You can choose whichever Box@Home location you prefer. This applies not just to the start of the agreement, but also if you want to pick up or place goods in storage later on.

The rent for the empty box(es) will be refunded (if you have already paid) or credited (if you have not yet paid the invoice).

Yes, you can return the Box(es) empty to our employee at the time of collection. You will not have to pay a rental charge for the Box(es). You can also return the materials, provided they are unused and in the same condition as when they were delivered. You will then receive a refund for the returned materials. However, you will be charged the costs incurred for delivering and collecting the Box(es) and/or materials. Any cancellation must be communicated in writing (by email).

You can do this on the next working day, including Saturday morning.